SlotsMagic Privacy Policy

At SlotsMagic, we are deeply committed to protecting the privacy and personal data of everyone who visits or plays on our platform. This Privacy Policy explains how we collect, use, store, and share your information when you access the SlotsMagic online casino at slotsmagic.com. We encourage you to read this document carefully so you understand your rights and our responsibilities as your data controller.

We operate as Skill on Net Ltd, registered in Malta under Reg. No. C50024, with our business address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing agent services are provided by Skill On Net Limited, UK Registered No. 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT. We hold a licence issued by the Gambling Commission of Great Britain (account number 39326), and our services are governed by the laws of England, with the courts of England having sole jurisdiction over any related disputes.

1. Information We Collect

Here at SlotsMagic, we collect personal information to provide you with a safe, secure, and enjoyable gaming experience. The types of data we gather include, but are not limited to, the following:

Full name, date of birth, and contact details (email address, phone number, postal address)
Account credentials used at the time of SlotsMagic login and registration
Financial information, including payment method details, deposit and withdrawal history
Identity verification documents submitted as part of our KYC (Know Your Customer) process
Gameplay data, session history, and wagering activity on our platform
Device information, IP address, browser type, and operating system
Communications you send us via email at support@slotsmagic.com or through our live chat service
Preferences and marketing consent settings you have chosen in your account

Our SlotsMagic casino app and mobile platform may also collect device-specific identifiers and geolocation data necessary to verify your eligibility to play and to comply with our regulatory obligations under UK gambling law.

2. How We Use Your Data

We use the information we collect for a variety of lawful purposes. At SlotsMagic, we process your personal data to:

Create and manage your casino account, including verifying your identity
Process deposits and withdrawals through approved payment methods including PayPal, Visa, Mastercard, Apple Pay, and Wire Transfer
Comply with anti-money laundering (AML) and responsible gambling regulations imposed by the Gambling Commission of Great Britain
Administer bonuses, including the SlotsMagic casino bonus, free spins promotions, and VIP Club benefits
Respond to customer support enquiries and resolve disputes
Send you relevant communications about your account, SlotsMagic bonus offers, and platform updates (subject to your marketing preferences)
Monitor gameplay to detect fraud, problem gambling, or suspicious activity
Improve our platform, games, and services through anonymised analytics

3. Legal Basis for Processing

We only process your personal data where we have a legitimate legal basis to do so. Our SlotsMagic real money casino operates under the following bases:

Contractual necessity – processing required to fulfil our obligations as your service provider
Legal obligation – compliance with UK gambling regulations, tax laws, and AML requirements
Legitimate interests – fraud prevention, security monitoring, and platform improvement
Consent – where you have explicitly opted in to receive marketing communications or promotional offers

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the SlotsMagic online casino to enhance your browsing experience, analyse site performance, and deliver relevant content. When you access our website, certain cookies are placed on your device automatically. These include:

Essential cookies – required for the site to function correctly, including session management during your SlotsMagic login
Analytical cookies – used to understand how players interact with our platform
Marketing cookies – used to personalise promotional content and offers where you have given consent

You may manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the SlotsMagic casino mobile experience and other features.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and organisations under strict contractual conditions, including:

Payment processors and banking partners (including Barclays, where player funds are held separately at the Gambling Commission's 'medium protection' level)
Identity verification and KYC service providers
Regulatory authorities such as the Gambling Commission of Great Britain
Game providers and software partners who operate within our platform
Fraud detection and responsible gambling tools
Our group companies operating under the Skill on Net Ltd umbrella

All third parties we engage are required to handle your data in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Our SlotsMagic casino platform is required under UK gambling regulations to retain certain records for a minimum of five years following the closure of your account. After the applicable retention period, your data is securely deleted or anonymised.

Please note that inactive accounts are subject to a fee of £5 per month after 12 consecutive months of inactivity, and we may contact you before applying this charge.

7. Your Rights as a Data Subject

As a resident of Great Britain, you have the following rights regarding your personal data held by us at SlotsMagic:

Right of access – you may request a copy of the personal data we hold about you
Right to rectification – you may ask us to correct inaccurate or incomplete data
Right to erasure – in certain circumstances, you may request that we delete your data
Right to restrict processing – you may ask us to limit how we use your information
Right to data portability – you may request your data in a structured, machine-readable format
Right to object – you may object to processing based on legitimate interests or for marketing purposes
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our dedicated Data Protection Officer at dpo@slotsmagic.com. We will respond to all valid requests within 30 days.

8. Data Security

We take the security of your personal data seriously. Our SlotsMagic casino app and web platform implement industry-standard security measures, including SSL encryption, secure server infrastructure, and strict internal access controls. We conduct regular security assessments to protect against unauthorised access, data breaches, and misuse of your information.

Player funds are held separately from our operational accounts at Barclays, in accordance with the Gambling Commission's requirements, providing you with an additional layer of financial protection.

9. Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

General enquiries: support@slotsmagic.com
Data protection matters: dpo@slotsmagic.com
Live chat: available daily from 06:00 to 00:00 GMT

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection, at ico.org.uk. We at SlotsMagic are fully committed to resolving any concerns transparently and promptly, and we will always work to maintain your trust in our platform.

This Privacy Policy was issued by Skill on Net Ltd on behalf of SlotsMagic and is subject to periodic updates. We recommend reviewing this page regularly to stay informed of any changes to how we protect and process your personal data.

Content updated: July 24, 2026